Summary Description  
The Data Services Associate is responsible for engaging with client property teams to gather, enter, and maintain updated property level ESG (Environmental Social Governance) and utility(energy, water, and waste) data in appropriate databases. The role requires keen attention to detail while maintaining quality and productivity in data-related tasks. The Data Services Associate will work with different tools and databases to gather, organize, and interpret data. This position requires an aptitude to quickly learn new processes and effectively communicate.

This is a full-time, remote, and non-exempt position in the Dallas Fort Worth area as you are required to report to the office during onboarding and training, and periodically travel into the office for meetings, as needed.  

Essential Job Functions / Job Duties and Responsibilities  

• Adhere to all company policies and procedures, including, but not limited to:
  • Understanding and adhering to all company policies and procedures.
  • Track time on various projects and record the appropriate codes and labor categories daily.
• Support property onboarding and related ongoing ESG and utility data collection efforts.  
  • Create, update, and maintain property data in internal databases on a regular basis.
  • Obtain and review building documentation to ensure it aligns with data provided by the property teams and follow up as needed to obtain additional information and address questions.  
  • Establish Portfolio Manager accounts and benchmark properties for property teams.
  • Communicate with property teams and/or client third party data vendors to ensure the data is kept up-to-date and accurate. Follow up on data and timeliness issues.  
  • Ensure utility data is up-to-date and accurate in ENERGY STAR Portfolio Manager on a quarterly basis.  
  • Distribute the annual property ESG surveys to property teams and follow up on incomplete information to collect ESG metrics.  
• Conduct whole building data analysis, evaluating opportunities to improve automated utility benchmarking for the client.
• Provide internal and external trainings on ENERGY STAR® Portfolio Manager® and internal processes.  
• Review internal reports to identify and correct data quality issues on a daily basis.
• Maintain client documents, organized notes, and status of communication with property teams in the appropriate locations. 
• Monitor the client email inbox and contact property teams via phone as needed to answer questions associated with your responsibilities. Escalate issues to the internal client team as needed. 
• Support data collection process for annual data assurance.
• Provide regular status updates to the appropriate ESG Program Manager. Escalate any ideas, opportunities for improvement, or suggestions you may have.  
• Perform all other duties as needed and assigned.  

Essential Knowledge, Skills and Abilities  

• Ability to use formulas and some mathematical concepts such as averages, addition, subtraction, and conversion factors.
• Demonstrate a growth mindset by living and breathing our culture of continuous learning, growing, and improving.
• Possess analytical and problem-solving capabilities.  Demonstrate strong attention to detail in your work. 
• Demonstrate sound business ethics, including the protection of proprietary and confidential information. 
• Ability to be flexible and adapt to a changing landscape and client needs, handle multiple time-sensitive priorities, excel in a fast-paced environment, and ability to pivot and adjust priorities and approaches.
• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.  
• Competent to communicate effectively via email, phone or video conference for both internal and external communication with a clearly articulated message.
• High degree of initiative, proactiveness, drive, enthusiasm, energy, and task completeness.  
• Ability to effectively coordinate, collaborate and interface up, down, and across the organization, as well as with external client property teams.
• Knowledge with online collaboration and file sharing tools, such as SharePoint and Microsoft Office Suite (MS Word, Excel, PowerPoint, Outlook, Teams).
• Ability to work in a primarily remote environment.
• Strong organizational skills and ability to manage multiple projects/tasks at once, as well as being able to prioritize projects/tasks to meet deadlines.
• Competent to present to small groups. 

Required Education and/or Experience 

• Some professional work experience. 
• Some experience with data collection and data entry tasks.
• Some experience with organizational tools.
• Some experience with presentations.
• Experience successfully working in a full-time remote position.  
• Experience with ENERGY STAR Portfolio Manager a plus, but not required.
• Experience with utility data a plus, but not required.
• Experience with Microsoft Office Suite required. 

Physical Demands 
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

No sponsorship available for this position. 

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